Requesting support
For any issue with a delivered item, contact Zaynaa using the order details and clear photographs of the product and packaging. Requests are reviewed individually based on the product condition, the reason for the request and the conditions communicated at the time of purchase.
Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, contact us promptly after delivery. Keep the original packaging and provide supporting photographs so our team can assess the issue and explain the appropriate resolution.
Returns and exchanges
Where a return or exchange is approved, the item must be unused, in its original condition and returned with any original packaging or accessories. Eligibility, collection arrangements and any applicable charges will be communicated by our customer care team.
Refund processing
If a refund is approved, the amount and payment method will be confirmed after the relevant checks are completed. Processing times can vary depending on the original payment provider, bank and order circumstances.
Items that may not qualify
Products showing signs of wear, damage caused after delivery, missing components or other conditions stated at the time of purchase may not be eligible. Customised or specially arranged orders may have separate conditions.
Contact customer care
WhatsApp or call +91 97699 98018, or email zaynaasales@gmail.com with your order details.